Terms & Conditions

Please read these terms in full before you use this Website. If you do not accept these terms of use, please do not use this Website. Your continued use of this site confirms your acceptance of these terms. We reserve the right to update and change these Terms and conditions at any time without notice. WEB SITE ACCESS It is not necessary to register with us in order to use most parts of this Website. [However, particular areas of this Website will only be accessible only if you have registered.


This Website may be used for your own private purposes and in accordance with these terms of use. You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.


All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time. Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice.


Any material that a visitor to this Website sends or posts to this Website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy. When using this website you shall not post or send to or from this Website any material: (a) for which you have not obtained all necessary consents; (b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom; which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data. We will fully co-operate with any law enforcement authorities or court order requiring us to disclose any information we hold.


Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: (a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; (b) you do not misrepresent your relationship with this website; and (c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.


Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date. All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.


We do not accept liability for any loss or damage that you suffer as a result of using this Website. Nothing in these Terms of Use shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.


All our products are covered by an in-house 12 month repair or replacement warranty. If your product develops a fault within 12 months of purchase that is not the result of misuse you may return it for a repair or replacement. If your product cannot be repaired and an identical replacement for your product isn’t available, a product of similar value or features will be provided. You are responsible for any shipping costs for returning your product to us.

Consumable items such as batteries are supplied without warranty. If a battery cell is DOA then a replacement will be arranged.


All deliveries will require a signature. We cannot be held responsible for items which are delayed due to the delivery companies failure to deliver on time.


Orders placed before 2pm are dispatched the same day, orders placed after 2pm will be sent the following working day. We do not dispatch any orders on Saturday or Sunday. Custom made items such as speciality pills and 12v torches are usually built to order, please allow up to an additional two working days for dispatch.


You may return your order for a full refund of the purchase price within 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Custom items which are built to order are exempt from the standard 14 days returns policy. Custom items which are built to order can be returned within 14 days for a refund if they are found to be faulty.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the total amount refunded will exclude any shipping costs. We recommend using a trackable shipping service to return your product. We cannot be held responsible for lost returns.


All products obtained by a free give away or competition prize are exempt from our standard 12 month warranty.


Torch Factory may provide retailers with certain confidential or proprietary information. Confidential Information includes information, whether written, electronic or oral, which Retailer knows or reasonably should know is proprietary, confidential or a trade secret of Torch Factory, including any and all technical or business information, specifications and design information for Torch Factory Products, servicing information, customer lists, pricing information, marketing information, policies, procedures and manuals regarding Torch Factory’s Retailers or distribution channels, research and development and other proprietary matter relating to Torch Factory Products or business. Retailer will refrain from using the Confidential Information except to the extent necessary to exercise its rights or perform its obligations under this Agreement. Retailer will likewise restrict its disclosure of the Confidential Information to those who have a need to know such Confidential Information in order for Retailer to perform its obligations and enjoy its rights under this Agreement. Such persons will be informed of and will agree to the provisions of this Section and Retailer will remain responsible for any unauthorized use or disclosure of the Confidential Information by any of them. During the resale of Torch Factory products and thereafter, neither Retailer, nor Retailer’s employees, independent contractors nor other agents shall reverse engineer, or disassemble any Torch Factory products and shall not manufacture or have manufactured any products, or assemblies utilizing Torch Factory's designs, components, know-how or trade secrets.


Our business’s name is: Torch Factory

Our business address is: 1 Manor Grove South Kirkby Pontefract West Yorkshire WF9 3JN


These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the Courts of England and Wales.